Terms & Conditions
All reservations with Ride International Tours are subject to the following Terms and Conditions:
Advance Bookings:
We open up our Advance Reservations for trips so you can book well ahead. Guarantee your position by booking up to 24 months prior.
If you’d like to organise and book your trip more than 24 months prior, contact us via email or phone, we’ll arrange everything so you can make an advanced early booking.
An advance booking, accompanied by a fully refundable AUD$750 (Australian Dollar) ensures priority booking status when the trip details are announced. Note, an advance booking is not considered final until payment is received.
Once specific trip itinerary details are finalized, we’ll contact everyone on the advance reservation list via email, we’ll include the itinerary and offer a priority booking position before opening up bookings to the wider community.
If a trip fills – as it often does in the advance bookings, we create a waiting list and then offer reservations on a first-come, first-serve basis (based on the date the advance reservation was made) once our advanced booking guest have finalised.
To cancel an advance reservation a cancellation request must be submitted in writing/ via email within 10 days of the trip details being emailed to you. The AUD$750 advance reservation payment will be refunded for any cancellation received within this 10-day period.
Private Tours:
Private Tours are tailor-made custom trips designed for groups (or) couples (or) individuals. Ride International Tours will discuss preliminary itinerary ideas and put forth a ‘Tour Outline’ for your consideration.
Should you wish to proceed with the development of the itinerary, each tour participant is required to pay a deposit of; AUD$1000 per person for Private Group or Private Couples bookings (or) AUD$1500 for a Private Individual booking.
Upon the payment of your deposit, you engage the services of Ride International Tours to develop your itinerary and commence activities required to organise your private tour.
If you wish to cancel your position on your private tour, a cancellation request must be submitted in writing/ via email no later than 14 days of paying your deposit. You will receive a credit for the amount you paid that you can put towards any other Ride International Tours product. This credit is valid for 24 months from the date of the cancellation email. Cancellations after this period are non-refundable.
Final Payments:
The balance of your trip payment is due no later than 150 days prior to your trip departure date, we will forward via email your final payment invoice. You can choose to make full payment earlier if you prefer to finalise your trip payment early, contact us and we will arrange for an invoice to be sent.
What if I have to transfer, change or cancel my trip?
We understand you may not be able to go on your tour, ie need to cancel, change or transfer due to personal or medical reasons. We want to make it as easy as possible for you to transfer to another trip that has places available, if your requirements have changed prior to your tour details being emailed, including the normal 10-day cancellation window of receipt of your tour Itinerary in brief.
Once your final invoice has been sent, it is considered you will pay in full for your tour. Should you need to cancel your tour due to health, medical issues, or personal reasons your invoice is still required to be paid in full, and reimbursement should be sought from your travel insurance company. See notes further on in “Legal”, regarding activating your travel insurance at the time of making your Advanced Booking Deposit for your tour.
If you have a question please call or email us, we’re here to help.
Due to the high demand, limited hotel availability and the advance payments expected by our hotels, and restaurants we use, the following cancellation conditions apply to all of our trips.
AFTER BOOKING, IF YOU CANCEL:*
| 150 – 91 days prior to departure | 50% cancellation fee of the trip price |
| 90 – 61 days prior to departure | 75% cancellation fee of the trip price |
| 60 days and less prior to departure | 100% cancellation fee of the trip price |
Payment Methods:
We accept payment by credit card or bank transfer (Australian accounts only).
Trip Alterations & Cancellation:
Ride International Tours reserves the right to make hotel and route modifications which become necessary due to circumstances beyond their control and undertake to inform participants as soon as possible.
Note; Ride International Tours has not had to ever cancel a trip, but in the event we do due to circumstances beyond our control, we reserve the right to cancel the trip in which case all payments including the deposit will be refunded. This will constitute full settlement.
Travel Insurance:
As a Ride International Tour participant, it is compulsory to have your own travel insurance. We strongly recommend activating your travel insurance as soon as you’ve placed your booking deposit with us to ensure you are covered from the outset. Please ensure that your policy includes coverage for:
- Cancellation charges
- Medical expenses in the event of an accident or illness.
- Baggage
- Cycling activities and associated risks
- Cycling equipment
We encourage each participant on our tours to contact your travel agent, and or travel insurance provider directly. Your travel insurance experts are best equipped to provide clarification, recommendations for best providers, and or further information on the cover that suits your specific needs.
Helmets, Safety, Alcohol and Drug Policy:
An approved cycling helmet must be worn at all times whilst cycling. You must not cycle when under the influence of alcohol or drugs.
Fitness:
It is imperative you ensure that you are of an appropriate level of fitness to participate in your trip. We recommend you consult your health care professional to ensure you are in good health to travel and or cycle.
Medical Conditions:
It is a condition of signing on for your trip that you notify us of any medical ailments from which you suffer which may affect your ability to participate in the trip.
Bike Maintenance:
Ride International Tours may include terrain that you may not be used to cycling on day after day. If you bring your own bike it is your responsibility to ensure it is serviced before your trip and is in a safe, roadworthy and “like new”condition.
We will not be liable for any damage or injury caused as a result of a failure caused by your bike, or its operation. It is your responsibility to bring with you any unique tools, electronic shifting chargers, special components which may be required for your bike. We will provide a list of “what to bring” in your trip information.
Hire Bikes:
Hire Bikes are available to guests on request, based on individual needs and tour locations. Hire Bike’s are allocated once a AUD $250 deposit is made via the Ride International Tours Hire Bike webpage.
Hire Bikes are made available at the beginning of your tour, they are delivered in the highest possible standard to ensure your enjoyment and safety, each bike is checked and readied prior to your tours by a professional mechanic.
Upon receipt of your hire bike, the bike is considered to be the property of each guest who has hired. Should damage occur by accident/crash [no matter how small the crash may appear at the time, damage is highly likely], misuse, accidental paint scratches on the bicycle frame, non fair wear and tear be evident, theft or any condition occur to devalue the bike while it is in your possession, you will be liable for fee’s and charges to return the bike to it’s near new condition, or replacement value should it be damaged beyond repair and or stolen.
Your Accountability:
You shall follow the instructions of your Ride International Tours professional team of guides and staff at all times. Be a good sport, embrace your adventure and your new travelling cycling team.
Waiver
By booking your trip you acknowledge that you have received and read all of the information provided by us for your trip, including terms and conditions, an assumption of risk for cycling activities and waiver of liability.
“Claim” means and includes any action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising including but not limited to negligence but does not include a claim against the organiser Ride International Tours by any person entitled to make a claim.
“Cycling Activities” means performing or participating in any cycling capacity either on or off road including in any authorised or recognised activities or events.
We shall not be liable to you for any: loss of, or damage to, your property caused by your own act or omission; or for disappointment; or claim for loss of enjoyment; or loss incurred as a result of events outside of our control; or loss incurred due to the theft of bicycles; or loss incurred due to injury as a result of cycling either on or off road, or loss related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result.
NOTE: Section 74 of the Trade Practices Act (“Act”) implies a warranty of due care and skill into contracts for the supply of services to consumers, as defined in the Act. To the extent that the warranty applies to any contract relevant to the Release and Waiver of Liability, it cannot be excluded.
- I declare that I am medically and physically fit and able to participate in Cycling Activities. I acknowledge that I must, and I agree that I will, disclose any pre-existing medical or other condition that may affect the risk that either I or any other person will suffer injury, loss or damage.
- I acknowledge that the Ride International Tours relies on information provided by me, and that all such information is accurate and complete.
- I acknowledge that Cycling Activities are inherently dangerous. I recognise that there are risks specifically associated with Cycling Activities which include, but are not limited to, collisions and contact with other participants, the remoteness of the areas in which an event takes place, sudden and unexpected changes in weather, physical exertion and difficulties in evacuation if I become disabled. I acknowledge that accidents can and often do happen which may result in me being injured or even killed, or my property being damaged.
- I understand and acknowledge the dangers associated with the consumption of alcohol or any mind-altering substance before or during any Cycling Activity, and I accept full responsibility for injury, loss or damage associated with the consumption of alcohol or any other mind-altering substance.
- I agree to follow any rules set by Ride International Tours in connection with any Cycling Activities. In particular, I have been advised to wear an approved helmet at all times during Cycling Activities. If I fail to comply with the organisers rules and/or directions, I will not be permitted to participate or to continue to participate and no refund will be given.
- I have voluntarily read and understood these warnings and accept and assume all risks associated with my participation in Cycling Activities, including the possibility or injury, death, loss or damage.
- In consideration of the Ride International Tours accepting my booking I:
a) release and will release Ride International Tours from all claims that I may have or may have had but for this release arising from or in connection with my participation in Cycling Activities; and
b) indemnify and will keep indemnified Ride International Tours into the extent permitted by law in respect of any claim by any person arising as a result of or in connection with my booking or my participation in cycling activities.
- I further agree to indemnify and keep indemnified Ride International Tours against all claims made by any other person against the organiser in respect of any injury, loss or damage arising out of or in connection with my failure to comply with the organiser’s rules and/or directions.
- I agree and acknowledge that, to the extent permitted by law, the organiser shall not be liable for any injury, loss or damage I suffer or by any other person arising from or in connection with my participation in the tour, whether such injury, loss or damage was caused directly or indirectly by the negligence of the organiser or otherwise, or by the organiser’s servants or agents.
- To the extent permitted by law, I acknowledge and agree that all warranties, covenants and stipulations implied by law are hereby excluded.
- I agree to report any accidents, injuries, loss or damage I suffer during any cycling activities to the organiser.
- If I suffer any injury or illness, I agree that the Organiser may provide evacuation, first aid and/or medical treatment at my expense and that my acceptance of these terms and conditions constitutes my consent to such evacuation, first aid and/or medical treatment.
- Copyright and right to use image: I acknowledge and consent to photographs, video, audio recordings, multimedia or film likeness being taken of me by or on behalf of Organiser during my participation in the tour. I acknowledge that the photographs, video, audio recordings, multimedia or film likeness are owned by the Ride International Tours and that the organiser may use the photographs, video, audio recordings, multimedia or film likeness for promotional or other purposes without my further consent being obtained. Further, I consent to the organisers using my name, image, likeness and also my performance in the tour, at any time, to promote the tour by any form of media.
- Ride International Tours, in its sole discretion, may delay, modify, or cancel the tour if it believes the conditions are or will be unsafe pre or following the commencement of the tour. If, the tour is delayed, modified, or cancelled for any reason, including but not limited to acts of God or the elements (including without limitation, wind, rough water, rain, hail, hurricane, tornado, earthquake), acts of terrorism, fire, threatened or actual strike, labour difficulty, work stoppage, insurrection, war, public disaster, flood, unavoidable casualty, race course conditions, or any other cause beyond the control of the organiser.
Governing law and jurisdiction:
These Terms & Conditions are governed by Victoria, Australia law and you and we agree to submit to the non-exclusive jurisdiction of the Victorian courts in respect of any matter arising hereunder.
I acknowledge that I have read this assumption of risk. I fully understand it’s terms and that I have given up substantial rights by signing accepting it. I accepted the document freely and voluntarily without any inducement made to me and intend other acknowledgement to be a complete and unconditional release of all liability to the greatest extent by law.
Safety Procedures
- Always Report Unsafe Conditions
- Wear protective equipment
- Take breaks
- Maintain proper posture, hydration, and nutrition
- Always pay attention to the conditions
- Research visiting locations
- Be aware of your surroundings
- Keep digital copies of important documents
- Keep friends and family updated
- Travel in well-lit areas, take care in areas of high vehicle volumes
- Carry emergency money, local currency and credit card
- Our support staff are on standby
- Have First Aid Kits, and supplies on hand
- Keep a close eye on your luggage and personal belongings, inc Bike.
- Follow instructions
- Conceal valuables
- Use appropriate travel bags and day packs
- Bring travel locks and use them
- Never keep all your money and important documents in one place
- Ensure you have adequate travel insurance
